HELLO, MY NAME IS

DeVon Douglass

Strategic Operations Executive

DEVONDOUGLASS@THEMETRICSMUSE.COM

412-634-1922

About Me

I am a strategic operations executive and lawyer, with expertise spanning 10+ years in organizational transformation, process improvement, and executive program management across Fortune 500 and public sector companies.

I enhance performance through data-driven strategy and execution.

With over a decade of executive leadership experience across Fortune 500 and public sector organizations, I have mastered the art of translating C-suite vision into measurable business outcomes. I have partnered with enterprises spanning healthcare, technology, municipal government, and legal services—delivering transformational results regardless of industry complexity or organizational scale.

I excel in strategic analysis and technical execution that drives organizational performance. My expertise spans data visualization, SQL-based analytics, and process improvement. I’ve designed recruitment rubrics that significantly increased racial diversity, developed strategies anchored in ESG principles, and created policy documentation that bridges complex regulatory requirements with operational execution.

In management and leadership roles, I lead cross-functional teams and large-scale organizational transformation initiatives. I’ve successfully led specialist teams, facilitated training across multiple departments, and managed crisis communications for millions of constituents. My leadership approach combines strategic oversight with hands-on execution—from scaling Employee Resource Groups to spearheading significant budget deployments for organizational tracking systems.

Whether you need strategic individual execution or comprehensive organizational leadership, I bring proven methodologies, measurable results, and the executive presence necessary to accelerate your most critical business objectives. Let’s discuss how my unique combination of analytical expertise and transformational leadership can drive your next strategic initiative.

Strategic Versatility

Two words, unlimited possibilities. You want to translate ideas into action, I have a comprehensive arsenal of tools to bring them to life.

Vision Translation & Operations Planning

Companies seek this when:
C-suite strategy isn’t translating to operational results
Multiple departments lack unified direction
Board initiatives need concrete implementation plans
My execution approach:
ESG framework development and implementation
Multi-departmental roadmap creation
Vision-to-action strategic planning methodologies

Stakeholder Management

Companies seek this when:
Complex relationships need executive-level coordination
Crises require rapid communication protocols
Cross-functional teams struggle with alignment
My execution approach:
C-suite advisory and strategic consultation
Crisis communication protocol development
Cross-departmental relationship orchestration

Process Improvement

Companies seek this when:
Operations need efficiency optimization
Waste elimination requires systematic approach
Performance gaps need methodical improvement
My execution approach:
LEAN/Six Sigma methodology implementation
Value Stream Mapping and analysis
Continuous improvement process design

Team Development & Training

Companies seek this when:
Leadership capacity needs strategic enhancement
Employee engagement requires optimization
Organizational capability needs systematic building
My execution approach:
Executive and leadership coaching programs
Customized training curriculum design
Employee engagement strategy development

Data Analysis & Storytelling

Companies seek this when:
Leadership needs real-time performance visibility
Strategic decisions require data-driven insights
Executive reporting lacks actionable intelligence
My execution approach:
Tableau dashboard architecture and development
KPI framework design and optimization
SQL-based performance analytics and reporting

Legal Analysis

Companies seek this when:
Complex policies need operational translation
Compliance frameworks require strategic implementation
Legal requirements need accessible communication
My execution approach:
Policy framework development and design
Compliance strategy and implementation planning
Plain language regulatory documentation

Devon Douglass – Career Timeline

Director of Fairness & Accountability

Greater Boston Legal Services

2021 – Present

Orchestrate strategic transformation across 8 legal departments through customized training programs
Engineer comprehensive Tableau dashboard for real-time monitoring of strategic plan commitments
Pioneer ongoing fairness strategic plan focused on organizational structure optimization
Drive 18% increase in racial diversity through data-driven recruitment rubric
Scale Employee Resource Groups by 65% to amplify executive decision-making
Present at national conferences as industry expert in stakeholder engagement and strategic planning

Process Improvement CRM Enhancement Executive Reporting

Operations & Strategy Principal

Aurora Advising

2020 – 2024

Built adaptable KPI schema for Fortune 500 oil & gas enterprise
Co-created DEIB policies with data-driven metrics, boosting recruitment pipeline diversity by 20%
Deployed Value Stream Mapping to eliminate waste and optimize risk preparedness
Launched 90-day economic policy platform in plain language for broader stakeholder engagement
Executed multi-modal stakeholder engagement strategy to inform 15-year strategic planning for 1.4 million residents
Pioneered photo journalism contest and marketing strategy for youth engagement, achieving highest response rates among all project consultants
Maintained budget adherence while delivering regular project updates and course corrections to executive leadership
Trained project managers on agile consulting methodologies to enhance client adaptability and service delivery

KPI Development VSM Implementation Policy Design

Director of Community

Harris County Judge’s Office

2019 – 2020

Scaled stakeholder engagement strategy through one-tailed customer experience testing integration
Spearheaded crisis management protocols for 4.1 million residents during emergencies
Led cross-functional team of 10 community engagement specialists
Executed corporate image campaigns in collaboration with key stakeholders
Advised communications team of ongoing stakeholder concerns disaggregated by census tract

Crisis Management Team Leadership Stakeholder Relations

Chief of Human Rights & Resilience

City of Tulsa

2017 – 2019

Pioneered inaugural ESG strategy anchored in resilience principles
Led Baldridge Award application leveraging LEAN/Six Sigma methodologies
Accelerated minority subcontractor utilization to 11% despite regulatory constraints
Deployed $150K budget for city-wide disparity index and Tableau dashboard
Restructured 3 departments to eliminate operational waste and improve efficiency
Advised mayor on social determinants of health and municipal response strategies for life expectancy gaps
Developed and nurtured public-private partnerships to expand city service delivery capacity
Served as liaison between mayor and legal department for strategic decision-making
Created comprehensive job descriptions for new and existing roles across multiple departments

ESG Strategy LEAN/Six Sigma Budget Management

Director of Economic Policy

Oklahoma Policy Institute

2015 – 2017

Implemented external partner recruitment strategy, driving 20% increase in stakeholder engagement
Transformed complex datasets into compelling narratives and visualizations
Analyzed disaggregated data to support racially inclusive practice adoption
Expanded organizational impact through strategic data storytelling
Drafted state-wide statutes to advance economic equity initiatives
Created first-ever video learning platform for external stakeholder education

Data Analysis Partner Recruitment Narrative Development

AmeriCorps VISTA

New Jersey Attorney General’s Office

2014 – 2015